Terms & Conditions

• You must be at least 18 years old to create an account.
• You may create and manage profiles for family members or dependents (including minors) only if you are their parent/lawful guardian or are otherwise authorised to act for them and to provide their data.
• Hospital/clinic accounts must be created by a person authorised to bind that establishment, and the establishment must be lawfully entitled to operate and to engage the doctors it lists.
• By using the Platform you confirm the information you provide is true, current and complete.

The Platform is an intermediary and facilitation tool. We enable appointment booking, digital record-keeping, health tracking and communication between patients and independent healthcare providers.

• Doctors and hospitals listed on the Platform are independent third parties. They are solely responsible for the medical services, advice, diagnosis, prescriptions and treatment they provide.
• We do not endorse or guarantee any doctor, hospital, treatment or outcome. “Verified” means we have performed a basic onboarding check; it is not a guarantee of competence, qualifications or results.
• We are not a party to the doctor–patient relationship and do not practise medicine.

• Sign-in uses a one-time password (OTP) sent to your email (and, for some flows, a password you set). Keep your credentials and device secure.
• You are responsible for activity under your account. Tell us immediately at support@docslotbooking.com if you suspect unauthorised use.
• You must not share your OTP, impersonate another person, or create an account using false details.

• Consultation fees are set by the doctor/hospital and shown before you book. Any payment terms, refunds and taxes are governed by the provider unless stated otherwise.
• Booking a slot is a request to the provider; the provider may confirm, reschedule, or decline it.
• Cancellation, rescheduling, no-show and refund rules are determined by the relevant hospital/doctor. Please check with them before booking.
• We are not responsible for a provider’s failure to honour a booking, for delays, or for the quality of care.

Where a doctor offers video consultation, it is conducted in line with the Telemedicine Practice Guidelines, 2020. By joining a tele-consultation you acknowledge:

• The treating doctor (a Registered Medical Practitioner) is responsible for deciding whether tele-consultation is appropriate and for the advice given.
• You consent to the consultation and to providing accurate health information; the doctor may decline and ask for an in-person visit.
• Tele-consultation has inherent limitations (no physical examination) and depends on your network and device.
• We provide the connection facility only; we do not record the call and are not responsible for the clinical content.

• You own the records and health data you add. You are responsible for the accuracy of what you upload and log.
• Records, prescriptions, diagnoses and visit summaries created by a provider are the provider’s clinical documents; we store and display them but do not verify or alter their medical content.
• AI-generated summaries (where shown) are aids for convenience only and may be incomplete or inaccurate — they are not medical advice and must not be relied upon for clinical decisions.
• When you share a record, you control who receives it and may revoke access; once a recipient has viewed or saved it, we cannot retrieve it from them.

The Platform offers optional AI-assisted features. On the clinician side, AI may produce drafts (e.g. suggested notes, a draft diagnosis, prescription-safety flags) that the treating doctor must review, edit and confirm — nothing is recorded as a clinical entry unless the doctor accepts it. On the patient side, AI may explain or summarise your own records (e.g. a lab report, a past visit, a medication, a health summary or tracking trends) and answer questions about them.

• AI outputs are informational aids only. They are not medical advice, diagnosis or treatment, may be incomplete or inaccurate, and must not be relied upon for any clinical decision — always rely on your doctor.
• The patient assistant only explains your own data; it does not diagnose and does not change your medicines or doses.
• AI requests are processed by our server-side AI provider using de-identified clinical content only (no name, UHID, date of birth, gender, phone or identifiers), with provider retention and model-training disabled, as described in our Privacy Policy.
• You must not rely on AI features in an emergency, and must not use them to attempt to obtain a diagnosis, prescription or treatment in place of a qualified clinician.

You agree not to:

• Upload false, misleading, unlawful, infringing or harmful content, or another person’s data without authority.
• Use the Platform for any unlawful purpose, or to harass, defraud or harm others.
• Attempt to gain unauthorised access to the Platform, other users’ data, or our systems; probe, scan or test our security; or interfere with the service.
• Scrape, copy or resell data, or reverse-engineer the Platform, except as permitted by law.
• Upload viruses or malicious code, or misuse messaging/notification features.

• Hospitals/clinics must hold all required registrations and licences and must list only doctors who are duly qualified and registered with the relevant medical council, with valid registration numbers.
• Providers are responsible for the lawfulness of their practice, including telemedicine, prescribing, medical record-keeping and patient confidentiality.
• Providers must access patient data only for legitimate care purposes and in line with our Privacy Policy and applicable law.
• New hospital accounts are listed to patients only after we approve verification; we may suspend or remove any account that breaches these Terms or the law.

The Platform, its software, design, text and logos are owned by us or our licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform for its intended purpose. You retain ownership of the content and data you submit and grant us a licence to host, process and display it solely to operate and provide the Platform.

The Platform relies on third-party providers (e.g. hosting, database, analytics and notifications) and may link to third-party content. We are not responsible for third-party services or websites, which are governed by their own terms.

• The Platform is provided “as is” and “as available”, without warranties of any kind, to the fullest extent permitted by law.
• We do not warrant that the Platform will be uninterrupted, error-free, secure, or that data will always be available (including in offline mode).
• We make no warranty about the accuracy, completeness or suitability of any medical information, doctor listing, fee, rating or availability shown on the Platform.

To the maximum extent permitted by law, DocSlotBooking and its officers and employees will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss arising from: medical advice, diagnosis, treatment or services provided by a doctor or hospital; your reliance on any content; delays, cancellations or unavailability; or loss of data. Nothing in these Terms limits liability that cannot be excluded under applicable law.

You agree to indemnify and hold us harmless from claims, damages and expenses arising out of your breach of these Terms, your misuse of the Platform, or your violation of any law or third-party right.

You may stop using the Platform and request account deletion at any time. We may suspend or terminate access if you breach these Terms or the law, or to protect users or the Platform. Provisions that by their nature should survive (e.g. IP, disclaimers, limitation of liability, governing law) will survive termination.

These Terms are governed by the laws of India. Subject to applicable consumer-protection rights, the courts at the place of our registered office in India will have jurisdiction. We encourage you to first raise any concern with our Grievance Officer so we can try to resolve it amicably.

In accordance with the Information Technology Act, 2000 and the rules made under it, the contact details of our Grievance Officer are:

We may update these Terms from time to time. We will update the “Last updated” date and, for material changes, give notice in the app or by email. Continued use after changes means you accept the updated Terms.